Shipping policy
Last updated: 27 June 2026
This website is operated by 0161 Manc Limited, trading as TPU Patches.
For any shipping or delivery questions, please contact orders@tpupatches.co.uk.
Order Processing
We aim to produce and dispatch orders as quickly as possible.
Production times may vary depending on order size, artwork suitability, stock levels, production workload and any technical requirements.
Orders are only processed once payment has been received and suitable artwork has been supplied. If your artwork requires adjustment, approval or further information, this may delay production.
Working Days
Our working days are Monday to Friday, excluding UK bank holidays and any announced closure periods.
Orders placed outside working hours, on weekends or on bank holidays will be processed on the next working day.
Delivery Service
Orders are dispatched using Royal Mail tracked delivery services.
The available delivery options and estimated delivery times will be shown at checkout.
Once your order has been dispatched, you will receive tracking information where available.
Delivery times shown by Royal Mail are estimates and are not guaranteed unless a guaranteed service has been selected and confirmed at checkout.
Dispatch Times
Dispatch times are separate from delivery times.
A delivery service such as Royal Mail Tracked 24 or Royal Mail Tracked 48 refers to the estimated delivery time after dispatch, not the total production time from placing your order.
Production time must be allowed before the parcel is handed to Royal Mail.
Royal Mail Delays
Once an order has been dispatched and tracking has been provided, delivery is handled by Royal Mail.
We are not responsible for delays caused by Royal Mail, courier networks, incorrect delivery information, missed deliveries, local disruption, strikes, severe weather, seasonal delays or any events outside of our control.
We will always do our best to assist with tracking information, but we cannot refund or remake custom orders simply because a delivery has been delayed by Royal Mail.
Weather & Events Outside Our Control
Production and delivery may occasionally be affected by circumstances outside our control, including severe weather, extreme temperatures, courier disruption, strikes, power cuts, equipment failure, supplier delays, staff shortages or other events that prevent normal operation.
Where this happens, we will do our best to keep customers updated and dispatch orders as soon as possible.
Incorrect Delivery Details
Please make sure your shipping address is correct before placing your order.
We cannot be held responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete delivery information supplied at checkout.
If an order is returned to us due to an incorrect address, failed delivery attempt or failure to collect from the delivery office, the customer will be responsible for any additional postage costs to resend the order.
Original shipping charges are non-refundable in these circumstances.
Missed Deliveries
If Royal Mail attempts delivery and you are unavailable, it is your responsibility to follow the instructions left by Royal Mail, rearrange delivery or collect the parcel from the relevant delivery office within the required timeframe.
If a parcel is returned to us due to failed delivery or failure to collect, additional postage will be required to resend the order.
Delivered Parcels
If tracking shows the parcel has been delivered but you cannot locate it, please check with neighbours, reception areas, safe places, household members and your local Royal Mail delivery office.
If Royal Mail confirms the item has been delivered to the address provided, we cannot accept responsibility for parcels that are lost, stolen or misplaced after delivery.
Missing Parcels
If tracking does not show delivery and the parcel appears to be lost in transit, please contact us at orders@tpupatches.co.uk and we will help investigate with Royal Mail.
Royal Mail investigations can take time, and we may need to wait for Royal Mail to confirm the parcel is lost before any further action is taken.
Damaged Parcels
If your parcel arrives damaged, please contact us as soon as possible with your order number, photos of the packaging and photos of the goods inside.
Please do not throw away the packaging until the issue has been reviewed, as it may be required for a delivery claim.
Delivery Estimates
Delivery timeframes are estimates only unless explicitly stated as guaranteed by the courier.
By placing an order, you acknowledge and accept that delivery timeframes may be affected by Royal Mail delays or events outside of our control.
We recommend ordering with enough time before any important deadline, customer order, launch, event or production schedule.